Three Worst Practices for Real-World Conversational AI Applications
Posted January, 2026
Conversational AI is evolving faster now than at any other point in history. Many organizations are discovering that building conversational systems that solve a real problem is not simply about "adding an LLM." In fact, a report from MIT on "The State of AI in Business 2025" found that 95% of organizations are getting zero return from their AI investments. Why does this happen? We're going to talk about three major AI system project mistakes: having no clear objective in mind, failure to think about the rest of the system besides the AI, and not having a plan for obtaining and using the right data.